Privacy Policy

Doubledrop LTD ("we," "us," "our," or "Company") operates the Landline listening service accessible at [your website] and via phone at 1-(855) 5LISTEN ("Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

1. Information We Collect

1.1 Personal Information You Provide

• Contact Information: Email addresses and phone numbers provided through our website signup form
• Call Information: Phone numbers used to call our service, call duration, and timestamps
• Payment Information: Credit card or billing information processed through our payment processors
• Communication Preferences: Your consent choices for marketing communications

1.2 Information Automatically Collected

• Call Logs: Incoming phone numbers, call duration, date and time of calls
• Website Usage: IP addresses, browser type, pages visited, time spent on site
• Device Information: Mobile device identifiers, operating system information

1.3 Call Content

• Call Recordings: We may record calls for quality assurance and training purposes only with explicit consent
• Call Transcriptions: Automatic transcriptions may be created for quality monitoring
• Important: We never store or analyze the emotional content of conversations for marketing purposes

2. How We Use Your Information

2.1 Service Provision

• Process and route incoming calls to available listeners
• Process payments for per-minute charges
• Provide customer support and respond to inquiries
• Maintain and improve our service quality

2.2 Marketing Communications (with consent)

• Send launch notifications and service updates via email
• Send promotional offers and wellness tips via SMS
• Notify you of new features or service changes

2.3 Legal and Safety Purposes

• Comply with legal obligations and regulatory requirements
• Protect against fraud and unauthorized use
• Respond to legal requests and court orders
• Ensure listener and caller safety

3. Information Sharing and Disclosure

3.1 We DO NOT Share:

• Call Content: The actual conversations between callers and listeners are never shared, sold, or used for marketing
• Personal Details: Individual caller information is not shared with third parties for marketing purposes
• Listener Identity: Listener identities are protected and not disclosed to callers

3.2 We MAY Share Information With:

• Service Providers: Payment processors, phone service providers (Twilio), and analytics services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets
• Safety Situations: When necessary to protect safety or prevent harm

4. Your Rights and Choices

4.1 Marketing Communications

• Opt-out of Emails: Click unsubscribe in any marketing email
• Opt-out of SMS: Reply "STOP" to any marketing text message
• Update Preferences: Contact us to modify your communication preferences

4.2 Your Personal Information

• Access: Request a copy of personal information we have about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format

4.3 Call Privacy

• Anonymous Calling: Calls can be made without providing personal information
• Call Recording Opt-out: You may request that your calls not be recorded
• Data Minimization: We collect only the minimum information necessary to provide service

5. Data Security

5.1 Security Measures

• Industry-standard encryption for all data transmission and storage
• Secure payment processing through PCI-compliant processors
• Regular security audits and vulnerability assessments
• Limited access to personal information on a need-to-know basis

5.2 Call Security

• All calls are encrypted during transmission
• Call recordings (when consented to) are stored securely and deleted after training purposes are complete
• Listener training includes strict confidentiality agreements

6. Data Retention

6.1 Call Information

• Call logs: Retained for 12 months for billing and quality purposes
• Call recordings: Deleted within 90 days after training/quality review
• Payment records: Retained for 7 years as required by law

6.2 Marketing Information

• Email addresses: Retained until you unsubscribe
• Phone numbers: Retained until you opt-out of SMS communications
• Website analytics: Anonymized after 24 months

7. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. State-Specific Rights

8.1 California Residents (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

8.2 Other State Laws

We comply with applicable state privacy laws including those in Virginia, Colorado, and other states with comprehensive privacy legislation.

9. International Users

If you are located outside the United States, please note that information we collect will be transferred to and processed in the United States. By using our Service, you consent to this transfer.

10. Third-Party Services

10.1 Service Providers

• Twilio: Provides our phone infrastructure (subject to Twilio's privacy policy)
• Payment Processors: Handle credit card processing (subject to their privacy policies)
• Analytics: We use privacy-focused analytics that don't track individual users

10.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the new Privacy Policy on our website
• Sending an email notification to registered users
• Providing notice during your next call to our service

12. Contact Information

13. Compliance Statements

• This Privacy Policy complies with applicable federal and state privacy laws
• We are committed to the principles of data minimization and purpose limitation
• We maintain appropriate technical and organizational measures to protect personal information
• We conduct regular privacy impact assessments for new features and services

---

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.