Terms of Service
Doubledrop LTD operates the Landline listening service
⚠️ IMPORTANT: This service is NOT for emergencies or crisis situations. If you are experiencing a mental health emergency or having thoughts of self-harm, please contact:
- Emergency Services: 911
- National Suicide Prevention Lifeline: 988
- Crisis Text Line: Text HOME to 741741
These Terms of Service ("Terms") govern your use of the Landline listening service ("Service") operated by Doubledrop LTD ("we," "us," or "Company"). By using our Service, you agree to these Terms.
1. Service Description
1.1 What Landline Provides
- Emotional Support Listening: Professional listeners who provide non-judgmental, confidential support
- Anonymous Conversations: No personal information required to use the service
- Pay-Per-Minute: Simple pricing with no subscriptions or commitments
- Evening & Weekend Hours: Available when you need support most
Current Pricing
$1.50 per minute
Charged per minute of conversation
1.2 What Landline Is NOT
Important Limitations:
- We are NOT licensed therapists, counselors, or medical professionals
- We do NOT provide medical, psychological, or psychiatric advice
- We are NOT a crisis intervention or emergency service
- We do NOT provide treatment for mental health conditions
- Our service is NOT a substitute for professional mental health care
2. Eligibility and Access
2.1 Age Requirements
- You must be 18 years or older to use this service
- If you are under 18, please contact appropriate youth support services
2.2 Service Hours
- Evening Hours: [Specify your actual hours]
- Weekend Hours: [Specify your actual hours]
- Hours subject to change with notice
2.3 Phone Access
- Service accessible from any phone: landline, mobile, or payphone
- You are responsible for your phone service charges
- International calling rates may apply for overseas callers
3. Payment and Billing
3.1 Pricing Structure
- Rate: $1.50 per minute of conversation
- Minimum Charge: 1 minute minimum per call
- Billing: Charged in real-time during the call
- No Setup Fees: No registration or subscription required
3.2 Payment Methods
- Credit card processing through secure payment processors
- Payment authorization required before call connection
- Failed payment authorization will prevent call connection
3.3 Refund Policy
- No Refunds: All charges are final once the service is provided
- Technical Issues: Credits may be provided for verified technical problems
- Billing Disputes: Contact us within 30 days of any billing concerns
4. Service Standards and Expectations
4.1 Our Commitments
- Trained Listeners: Professional emotional support training
- Confidentiality: All conversations remain private
- Non-Judgmental Support: Safe space for expression
- Respectful Service: Professional and caring approach
4.2 Your Responsibilities
- Appropriate Use: Use service for its intended emotional support purpose
- Respectful Communication: Treat listeners with respect and courtesy
- No Harassment: Abusive, threatening, or inappropriate behavior is prohibited
- No Illegal Activity: Do not use service for illegal purposes
5. Privacy and Confidentiality
5.1 Call Privacy
- No Recording: Calls are never recorded without explicit written consent
- Anonymous Service: No personal information required
- Confidential Conversations: Content remains between you and your listener
5.2 Privacy Policy
Your privacy rights are detailed in our Privacy Policy, which is incorporated into these Terms.
6. Service Limitations
6.1 Availability
- Service available during posted hours only
- No guarantee of immediate connection during peak times
- Service may be temporarily unavailable for maintenance
6.2 Technical Limitations
- Service depends on phone network availability
- Call quality may vary based on your phone service
- We are not responsible for phone service interruptions
7. Prohibited Uses
You may NOT use this service for:
- Emergency Situations: Use 911 or crisis hotlines instead
- Medical Advice: Seeking diagnosis or treatment recommendations
- Legal Advice: Requesting legal guidance or representation
- Harassment: Abusing, threatening, or harassing listeners
- Inappropriate Content: Sexual, violent, or disturbing content
- Commercial Purposes: Business solicitation or advertising
- Illegal Activities: Any unlawful purposes
8. Termination
8.1 Your Right to Terminate
- You may stop using the service at any time
- Simply hang up to end any call
- No cancellation fees or penalties
8.2 Our Right to Terminate
- We may refuse service for violations of these Terms
- We may disconnect calls for inappropriate behavior
- We may ban users who repeatedly violate policies
9. Disclaimers and Limitations
9.1 Service Disclaimers
IMPORTANT: This service is provided "as is" without warranties of any kind. We make no guarantees about:
- The effectiveness of emotional support provided
- Specific outcomes or results from using the service
- Availability of listeners at all times
- Resolution of personal issues or problems
9.2 Limitation of Liability
To the maximum extent permitted by law, Doubledrop LTD shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Personal injury or emotional distress claims
- Damages exceeding the amount paid for services
10. Indemnification
You agree to indemnify and hold harmless Doubledrop LTD from any claims, damages, or expenses arising from:
- Your use of the service
- Your violation of these Terms
- Your violation of any third party rights
- Any illegal or inappropriate use of the service
11. Changes to Terms
11.1 Modifications
- We may update these Terms at any time
- Changes will be posted on our website
- Continued use constitutes acceptance of new Terms
- Material changes will be communicated via email if you're registered
11.2 Price Changes
- Pricing may change with 30 days notice
- New prices apply to calls after the effective date
- No retroactive price changes
12. Governing Law
These Terms are governed by the laws of New York State and the United States, without regard to conflict of law principles. Any disputes will be resolved in the courts of New York.
13. Contact Information
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Doubledrop LTD regarding the use of our service.
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.